Returns & Exchange Policy

Return policy

Due to the customized nature of all of the products we produce at GrinSnap, we cannot offer returns. Your artwork is designed with care and is entirely personal to you.

If you received the wrong product, and incorrect size or print, or your product was damaged in transit, we will of course replace it without question. Please let us know within 48 hours of receiving your order in this case.

Cancelling your order

If you have placed an order recently and have changed your mind, you can cancel your order within 6 hours. If 6 hours have passed, the cancellation will be granted at our discretion. The reason for this is that our artists often begin work as soon as you have placed your order.

Unhappy with the final product?

If you are unhappy with your final product then please get in touch with us. Customer satisfaction is one of our passions and we always endeavour to make sure you're happy with the final masterpiece. We will do everything in our power to leave you the satisfactory outcome.